Setup fees are non-refundable once onboarding begins. Monthly recurring service fees are billed in advance on the cycle stated in your agreement, and project retainers are invoiced according to the milestones defined in your statement of work.

To cancel or adjust scope, submit written notice to your account team at least thirty days before the next billing date. Service continues through the end of the notice period, and any prorated adjustments are calculated from the effective date of the change. Disputes are reviewed in writing and resolved with your account team before any further action.