How we handle your data

This policy explains what operational telemetry, account records, and business contact information NEX INFRA TECH LLC collects, how long we keep it, and the controls that protect it across the systems we manage.

We collect operational telemetry from managed networks and devices, including device health, patch status, and security event logs needed to monitor infrastructure around the clock.

We also keep account records and business contact information, such as names, work email addresses, phone numbers, and billing details, so we can deliver and administer your services.

We retain telemetry and security logs only for as long as needed to provide monitoring, investigate incidents, and meet contractual or regulatory obligations. Account records are kept for the duration of the service relationship and as required by law afterward.

We apply standard confidentiality and data protection measures across managed systems, including role-based access controls, encryption in transit, multi-factor authentication for administrative access, and regular review of who can reach client environments.

Some services rely on third-party integrations and cloud platforms, including Microsoft 365, Google Workspace, and cloud backup providers. We only share data with these providers as needed to deliver the service, under contracts that require appropriate safeguards.

You may request access to, correction of, or deletion of your account records, subject to our legal and contractual retention obligations. To make a request, contact us using the details on our Contact page.